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Warranty Service and Returned Merchandise Authorizations (RMAs) 34
SmartNode 4120 User Manual 5 • Contacting Patton for assistance
Out-of-warranty service
Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no
longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro-
phes may require replacement.
Returns for credit
Customer satisfaction is important to us, therefore any product may be returned with authorization within 30
days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or
you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is
not responsible for equipment returned without a Return Authorization.
Return for credit policy
• Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.
• 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).
• Over 60 days: Products will be accepted for repairs only.
RMA numbers
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:
• Completing a request on the RMA Request page in the Support section at www.patton.com
• By calling +1 (301) 975-1007 and speaking to a Technical Support Engineer
• By sending an e-mail to returns@patton.com
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use
the original packing material that the device came in or pack the unit securely to avoid damage during shipping.
Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:
Patton Electronics Company
RMA#: xxxx
7622 Rickenbacker Dr.
Gaithersburg, MD 20879-4773 USA
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return
shipping costs.
- SmartNode™ 4120 1
- Trademark Statement 2
- Important Information 2
- Warranty Information 2
- Summary Table of Contents 3
- Table of Contents 4
- SmartNode 4120 User Manual 5
- List of Figures 7
- List of Tables 8
- About this guide 9
- Precautions 10
- General observations 12
- General conventions 13
- Chapter 1 General information 14
- SN4120 overview 15
- SN4120/2BIS4V/EUI 16
- BRI/So 0/0 17
- BRI/So 0/1 17
- Ethernet 17
- Chapter contents 18
- Typical application 19
- Planning the installation 21
- Planning the installation 22 22
- Installing the SN4120 23
- Installing the SN4120 24 24
- Introduction 26
- Figure 5. SN4120 home page 27
- Navigation bar 28
- Current system path 28
- Configuring your SN4120 29
- Configuring your SN4120 30 30
- Configuring your SN4120 31 31
- Contact information 33
- Compliance 36
- CE Declaration of Conformity 36
- EG-Konformitätserklärung 37
- Appendix B Specifications 38
- Voice routing—session router 40
- IP services 40
- Management 40
- Operating environment 41
- Dimensions 41
- Weight and power dissipation 41
- Appendix C Cabling 42
- ISDN BRI 44
- Appendix D Port pin-outs 45
- ISDN BRI TE (User) port 46
- End User License Agreement 50
- End User License Agreement 51 51
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